Frequently Asked Questions
Everything you need to know about our automation solutions and services.
What is the standard lead time for order processing?
Most in-stock items are processed and shipped within 1-2 business days. Custom orders or large bulk quantities may require additional lead time, which will be communicated by our sales team.
Do you offer international shipping?
Yes, we ship our products globally. Shipping costs and delivery timelines vary depending on the destination country and selected carrier. Please note that customers are responsible for any applicable customs duties or taxes.
What is your return policy for automation components?
We offer a 30-day return policy for unused and unassembled products in their original packaging. Please contact our support team to obtain a Return Merchandise Authorization (RMA) number before sending any items back.
Are your products covered by a warranty?
All Progressive Automations products come with a comprehensive 18-month warranty against manufacturing defects. This ensures peace of mind and long-term reliability for your projects.
Can I get technical support for my installation?
Absolutely. Our team of expert engineers is available to provide technical assistance via phone, email, or live chat to help you select the right components or troubleshoot your specific application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers. For established business accounts, we also offer Net 30 terms upon credit approval.